Refund Policy
Thank you for using Flashfix. We appreciate the trust you place in us when choosing our platform for your service needs. As we act as a middleman between service providers and users, our refund policy is designed to ensure fairness and satisfaction for all parties involved.
1. General Conditions
Our refund policy lasts for a certain number of days after the completion of a service. If [Insert number of days, e.g., 7 days] have gone by since the service was completed, unfortunately, we can’t offer you a refund or exchange.
2. Eligibility for a Refund
Refunds may only be issued under the following conditions:
Non-delivery of Service: The service provider failed to start or complete the service as scheduled without a valid reason.
Misrepresentation: The service delivered is significantly different from the description provided by the service provider on our platform.
Cancellation: The service was canceled by the service provider and not rescheduled.
3. Process for Requesting a Refund
To request a refund, please follow these steps:
Contact us via our support channel at info@dutdavid.com with a detailed description of the issue.
Include any evidence (e.g., photos, correspondence) that can support your claim.
Specify the desired outcome (refund or re-service).
We will review your request and notify you of the approval or rejection of your refund based on the evidence and circumstances.
4. Partial Refunds
In cases where a service is partially completed, and you are dissatisfied with the portion provided, a partial refund may be considered. The amount refunded will be proportional to the service not rendered as agreed upon at the time of booking.
5. Method of Refund
Refunds, if applicable, will be processed and credited back to the original method of payment used at the time of booking. Please note that it may take some time for your bank or credit card company to process and post the refund too.
6. Contact Us
If you have any questions about our Refund Policy, please contact us:
By email: info@dutdavid.com